Technical Support Engineer

职位描述

As a Technical Support Specialist, you will handle more complex technical inquiries and support customers with advanced troubleshooting:

- Handling technical customer inquiries as part of 2nd-level support via ticket system, phone, and live chat

- Diagnosing and resolving hardware-, software-, and application-related issues

- Supporting customers with installation, setup, calibration, and troubleshooting

- Clearly documenting support cases and ensuring solution-orieinted follow-up or escalation

- Working closely with General Customer Service, Service Operations, and internal technical and quality teams

任职要求

Languages

- Excellent German skills (written and spoken)

- Good English skills

- Chinese is a plus, but not required

Qualifications

- Solid technical understanding (e.g. mechanics, electronics, software, or similar technical products)

- Experience in technical support, after-sales service, or a related role is an advantage

- Structured, analytical, and solution-oriented working style

Personality

- Customer-focused with a strong technical problem-solving mindset

- Team player who can also work independently and responsibly

- Calm and professional when handling complex or time-sensitive cases

Location: Frankfurt, Germany (on-site)