Technical Support Leader

职位描述

- Provide technical leadership and coordination for complex technical support cases across the EMEA region

- Prioritize tickets and support escalation and resource allocation decisions

- Deliver technical guidance and coaching to the regional support team

- Act as the key interface between regional support teams and the headquarter

- Analyze support data to drive continuous improvement

任职要求

Languages

- Excellent English skills (written and spoken)

- German or other European languages are a plus

Experience & Expertise

- 5-8 years of experience in technical support or technical service roles, supporting both B2C and B2B scenarios

- Experience with complex hardware or mechatronic products; knowledge of 3D printing or related technologies is a plus

- Strong technical leadership and coordination skills

Working Style & Personality

- Structured, analytical, and solution-oriented mindset

- Strong communication skills in an international environment

- Team-oriented with the ability to provide technical leadership