ASP Operations Manager

职位描述

- Manage the day-to-day operations of the ASP (Authorized Service Partner) network across the EMEA region;

- Monitor ASP service performance, process execution, and issue resolution to ensure stable and consistent service delivery;

- Act as a key coordination and execution owner between HQ strategies and regional implementation;

- Identify service risks and operational bottlenecks based on ticket data, service metrics, and partner feedback, and drive improvement initiatives;

- Collaborate cross-functionally with Technical Support, Quality, Logistics and Sales teams to enhance the overall service experience;

- Share key service insights and operational updates with Sales to support customer communication and business development.

任职要求

Languages

- Excellent English communication skills (written and spoken)

- German or other European languages are a plus

Experience & Industry Background

- 3-6 years of experience in after-sales service operations, service partner management, or ASP-related roles

- Solid understanding of B2B after-sales service scenarios, including service operations, repair, technical support, and partner/ASP management

- Industry background in hardware, equipment, or durable consumer products is preferred (e.g. 3D printing, industrial equipment, automation, consumer electronics, mechanical or mechatronic products)

Skills & Competencies

- Strong process and project management mindset, capable of supporting multi-country and multi-service-mode operations

- Data-driven and analytical, able to identify issues and drive improvements through service and operational data

- Ability to independently manage day-to-day operations of service partners at the regional level, including process execution, issue escalation, and cross-functional coordination