Aftersales Service Senior Manager-Brazil

职位描述

Responsibilities

1. Responsible for developing the overall after-sales service strategy for the brand in Brazil and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service.

2. Provide support and management to dealers in all aspects such as spare parts, training and claims.

3. supervise dealers' implementation of service standards, and formulate and implement commercial policies.

4. be responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results.

5. Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability.

6.Responsible for the effective development and implementation of market service activities.

7. Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry.

任职要求

Requirements

1. 8+ years of experience in automotive OEM after-sales service field, successful after-sales service system construction and performance (e.g. parts fulfillment rate, after-sales service satisfaction, etc.), new energy vehicle enterprises are preferred, as well as team management experience;

2. rich local after-sales service related third-party resources, as well as after-sales service channel resources;

3. good communication and coordination skills, planning and execution skills; relationship building and maintenance skills;

4. excellent communication skills in English;

5. Accept short-term overseas travel, e.g. China, etc;

6. excellent business communication and coordination skills, analytical problem solving skills, learning ability and stress tolerance;