Network Operations Manager – Europe

职位描述

1. Responsible for building and continuously optimizing XPeng Motors' store operation system in the European market, formulating and improving store operation standards (SOPs) to ensure consistency in operational quality and service experience across different countries.

2. Establish and implement a store brand image management system, supervising terminal stores to strictly implement brand VI, SI, and brand display specifications, continuously improving brand image and user experience.

3. Responsible for the formulation, updating, and promotion of store design standards, including showroom layout, space planning, display materials, digital experience, and customer flow, ensuring compliance with global brand design standards and the needs of the European market.

4. Establish a store inspection, evaluation, and operational audit mechanism, regularly conducting store operational quality checks, identifying problems, and driving continuous improvement.

5. Continuously optimize network operation strategies and store operation processes based on the characteristics of different European markets to improve store operational efficiency and customer satisfaction.

6. Collect and analyze store operation data and user feedback, continuously optimizing operational standards and terminal experience to support the rapid development of European business.