Technical Support Engineer - Belux

职位描述

Act as the first point of contact for our network with their technical questions, troubleshooting and providing solutions in a timely and efficient manner.

Collaborate with cross-functional teams including quality engineering, product development, sales and others to effectively address and resolve customer issues.

Identify trends and patterns from the Scepter System (DMS) and feedback, contributing to continuous improvement efforts.

Communicate and write technical bulletins, technical descriptions, campaign information to the markets.

Manage technical repair manuals, wiring diagrams and other documents related to the technical department.

Develop and deliver training programs to internal teams.

Investigate and analyze root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.

Participate in the development and review of product documentation, specifications and quality control plans.

Collaborate with the corporate quality team to track and release upgrades accordingly.

Reports to the Head of Aftersales Benelux and is part of the Service team.