Technical Service Manager

职位描述

1. Technical Support & Dealer Assistance

2. New Model Introduction & Technical Training Support

3. Quality Assurance & Field Issue Management

4. Warranty Management & Claims Processing

5. Recall & Service Campaign Management

6. Customer Case Management & VOR Support

7. Dealer Network Technical Relationship Management

8. Headquarters Liaison & Collaboration

9. Ensure work is carried out in accordance with general compliance, risk compliance, quality management and other requirements.

任职要求

Leadership & Management

Technical Leadership: Provides expert technical guidance and drives technical excellence across dealer network.

Problem-Solving Leadership: Leads complex technical issue resolution and drives systematic improvements.

Cross-functional Collaboration: Effectively coordinates with multiple stakeholders for technical service delivery.

Performance Management: Monitors technical service performance and drives accountability for service excellence.

Technical & Industry Expertise

Advanced Automotive Technology: Expert understanding of electric vehicle technology, high voltage systems, and advanced diagnostics.

Diagnostic Expertise: Comprehensive knowledge of automotive diagnostic procedures, tools, and troubleshooting methodologies.

Warranty Management: Deep understanding of warranty processes, claim validation, and customer satisfaction strategies.

Regulatory Knowledge: Understanding of automotive safety regulations, recall procedures, and consumer protection laws.

Customer Focus

Technical Customer Advocacy: Champions customer needs through effective technical problem resolution.

Relationship Management: Builds and maintains strong technical relationships with dealers and customers.

Crisis Management: Demonstrates effective management of critical customer cases and technical emergencies.

Communication: Excellent technical communication skills for diverse audiences including customers, dealers, and headquarters.

Business Acumen

Commercial Awareness: Understands financial impact of technical service decisions and warranty costs.

Process Improvement: Identifies and implements technical service efficiencies and quality improvements.

Data Analysis: Uses technical data and metrics to make informed decisions and recommendations.

Strategic Thinking: Aligns technical service activities with broader business objectives and customer satisfaction goals.