客服座席岗

职位描述

Responsibilities:

Assist to handle and resolve day-to-day enquiries and requests from customers via company customer service hotline regarding general insurance product, policy, benefits & coverage, member information, claims progress and so on

Assist to handle and ensure customer complaints and complex cases are resolved effectively in line with company policies and procedures

Cooperate with other teams and team members to ensure timely resolution of customer requests and problems

Assist to handle documentary work and monthly report to keep track of the daily inbound and outbound calls statistics

Assist in other ad-hoc works associated to customer service.

Other duties as assigned

任职要求

Requirements:

University graduate preferably with 1 year related experience in customer hotline service field

Pass in IIQE exam, preferably with Paper I, II & III; or holder of professional insurance qualification such as ANZIIF Senior Assoc.

Able to work under high pressure with professional business acumen

Excellent service attitude and able to follow through on commitments to customer

Proficient in spoken English and Cantonese, spoken Putonghua would definitely be a plus

Pro-active, self-motivated, mature and pleasant personality

Good computer skills in MS Office and Chinese Word Processing