Global Customer Service

职位描述

工作职责:

1. Service System Building: Set up service standards and SOPs for assigned regions. Optimize workflows per local habits. Build an efficient, compliant delivery system, monitor quality, and steadily lift user satisfaction.

2. Regional User Operations: Provide premium native-language support to creators and users via chat, email, and local social media. Own follow-up and resolution of user issues. Compile service cases regularly and keep iterating the regional user experience.

3. Cross-Department Collaboration: Work with Marketing, Compliance, and Operations to handle major complaints, disputes, and emergencies. Drive cross-team solutions to protect brand reputation and ensure stable business in the region.

工作要求:

1. Language: Fluency in at least one language with strong verbal & written skills; certifications preferred. Working language: English/Chinese; capable of independent all-scenario communication, user engagement, and service delivery.

2. Experience: 1+ yr in customer/user service; relevant market, cross-border, or cross-cultural experience preferred. Internet, content, creator services, cross-border, or video platform experience preferred; local culture, user habits, internet ecosystem, and compliance knowledge plus.

3. Competencies: Results-oriented, resilient under pressure; strong problem-solving & crisis management, quick response to negative feedback and emergencies; good coordination and team management, proven in cross-departmental communication and execution.