Account Management Specialist

职位描述

Support the day-to-day management of Australian B2B customer accounts.

Respond to customer enquiries and coordinate follow-ups.

Assist AMs/BDMs with customer communications, meetings and account activities.

Prepare customer and service performance reports, including DIFOT and KPIs.

Learn and apply established company processes to manage and resolve customer issues, working with Operations, Customer Service, Finance and other teams as required.

Manage service-related escalations and ensure timely resolution, following the appropriate internal process and ensuring timely resolution.

Use data to identify trends, issues and opportunities.

Identify opportunities to improve customer experience and internal processes.

任职要求

1–3 years' experience in customer service, account coordination, administration, sales support or a similar role.

Fluent English communication skills, both verbal and written.

Strong Excel skills, including data analysis and reporting.

Comfortable with routine and detailed work.

A team player who takes initiative and ownership.

Learns quickly and asks good questions.

Tenacity, resilience, and a problem-solving mindset.

Commercial awareness and an interest in developing a career in B2B sales.

Transport & Logistics experience is highly regarded but not essential.