2027秋招-客服工具运营

职位描述

1. Support the development and optimization of customer service products and operations across international markets.​2. Analyze operational data, customer feedback and business insights to identify issues and improvement opportunities.​3. Work closely with Product, Technology and Operations teams to translate business needs into solutions and drive implementation.​4. Monitor key customer service and operational metrics, and support initiatives to improve service quality and operational efficiency.​5. Participate in projects related to customer service automation, AI and process optimization.​6. Conduct market research, competitor analysis and user experience research to support business decisions.​7. Support cross-functional projects and collaborate with stakeholders across different markets.

任职要求

1. Bachelor’s or Master’s degree; majors in Business, Economics, Management, Data Analytics, Computer Science, Engineering, or related fields are preferred.​2. Open to fresh graduates and candidates with 0–2 years of experience.​3. Strong interest in Internet products, customer experience and business operations.​4. Strong analytical, problem-solving and learning capabilities.​5. Good data sensitivity and proficiency in Google Sheets; SQL or data analysis experience is a plus.​6. Strong communication, ownership and cross-functional collaboration skills.​7. Comfortable working in a fast-paced and international environment.​8. Fluent English communication skills; additional languages are a plus.​9. Familiarity with AI/NLP concepts and trends in conversational AI; experience with LLM-based products, chatbot design, or intelligent customer service solutions is a plus.