Credit Loan Collection Manager - Global Payment - Indonesia

职位描述

About the team

The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Responsibilities:

1. Team Management

- Build and manage the collection team to ensure the efficient operation of the team. Regularly assess and optimize the team's talents.

- Set team goals and work plans, monitor the work progress of team members, and provide necessary guidance and training.

2. Collection Strategy and Execution

- Develop and implement effective collection operation strategies and processes to improve the recovery rate of collections.

- Monitor the quality and effectiveness of the collection work, and adjust the collection strategies in a timely manner according to the actual situation.

3. Compliance Management

- Ensure that the collection work complies with laws, regulations, and the company's compliance requirements. Conduct regular inspections and give early warnings to avoid complaints.

- Conduct compliance training for team members to strengthen their compliance awareness.

4. Procurement and Management of Collection Agencies

- Assist in procuring appropriate collection agencies and establishing a good cooperative relationship.

- Conduct goal setting, performance tracking and evaluation of the collection agencies, and promptly solve the problems that arise in cooperation.

5. Data Analysis and Reporting

- Collect and analyze collection data to provide a basis for the formulation and adjustment of collection strategies.

- Write collection reports to report the progress and results of the collection work.

This role will be based onsite at our office and will require a 5-day onsite work arrangement.

任职要求

Minimum Qualifications:

- Bachelor's degree or above, majoring in finance, law, or related fields.

- Have more than three years of work experience related to collections, with front-line collection operation experience.

- Be familiar with the collection environment in the Southeast Asian market.

- Possess good communication, coordination, and negotiation skills, and be able to effectively cooperate with different departments and institutions.

- Have the ability to communicate in Bahasa Indonesian and English in order to communicate with vendors and stakeholders within the country.

Preferred Qualifications:

- 5 years and above work experience in collection in digital lending industry, with more than 2 years of management experience in a front-line collection team with more than 30 people.

- Candidates with data analysis skills are preferred.