Keeta-卡塔尔骑手管理方向负责人

职位描述

1.负责平台骑手侧的管控体系与体验体系建设，提升骑手能力及留存率、降低骑手违规率。

2.制定并迭代骑手行为规范、奖惩机制、分级管理制度，覆盖接单、配送、异常处理、申诉审核等全链路。

3.基于一线反馈、数据分析等，协同产品、研发等多方团队，推动骑手管控及体验问题的识别、归因与闭环改进。

1.Own the development of the platform's rider management and experience systems, improving rider capability and retention while reducing rider violation rates.

2.Develop and iterate rider codes of conduct, reward and penalty mechanisms, and tiered management systems, covering the full chain of order acceptance, delivery, exception handling, and appeal review.

3.Based on frontline feedback and data analysis, collaborate with product, R&D, and other cross-functional teams to drive identification, root-cause analysis, and closed-loop improvement of rider management and experience issues.

任职要求

1. 从问题出发，对场景思考全面，有平衡多目标、多团队的能力

2. 能站在用户视角、骑手视角、竞争视角思考问题，理解数据背后的意义，避免纯数字驱动及路径依赖

3. 至少5年互联网运营相关经验，有2年以上管理经验，有骑手体验、管控经验或策略运营经验为加分项

4. 英语可作为工作语言

1.Problem-driven, with comprehensive scenario thinking and the ability to balance multiple objectives, avoiding trade-offs that sacrifice one for another.

2.Able to think from the perspectives of users, riders, and competitors, understand the meaning behind the data, and avoid purely data-driven decisions and path dependency.

3.At least 5 years of relevant internet operations experience, with 2+ years of management experience. Experience in rider experience, rider management, or strategy operations is a plus.

4.English as a working language.