Vendor Operations Specialist

职位描述

1. Vendor Operations & Performance

Managing vendor inventory updates, pricing, promotions, and new SKUs

Proactively identifying and resolving vendor-side issues (stock-outs, menu changes)

Acting as the main escalation point between vendors and internal teams (operations, logistics, customer service, account management)

2. Vendor Enablement & Training

Supporting vendors with operational issues and escalations

Training and onboarding vendors on Keeta's systems, operational tools, and best practices

Coordinating vendor onboarding

Ensuring vendors understand operational standards, SLA expectations, and platform features

3. Promotions & Campaign Coordination

Coordinating promotions and campaigns on the Keeta app

Working with vendors to secure promotional participation and ensure correct execution

Collaborating with marketing and design teams on in-app visuals, banners, and brand assets

Maintaining brand consistency and campaign quality across assigned vendors/categories

4. Catalog & Content Quality

Ensuring catalog, menu, and content quality across the platform

Coordinating with design and marketing teams to maintain brand consistency and campaign execution

Managing the overall health of the items listings

5. Operations Analytics & Growth

Analyzing operational data, KPIs, and vendor performance metrics

Identifying performance gaps and driving improvement initiatives with vendors

Improving vendor performance, availability, and out of stock metrics

任职要求

2+ years in e-commerce vendor operations, marketplace operations, or merchant management

Experience managing vendor/merchant relationships in a delivery or marketplace environment

Strong analytical skills — comfortable with data analysis, KPI tracking, and performance reporting

Excellent communication and stakeholder management — you'll be the bridge between vendors and internal teams

Experience coordinating promotions, campaigns, and in-app marketing activities

Detail-oriented with a focus on operational excellence and customer experience

Self-starter, comfortable working independently in a fast-paced environment

English fluency required; Arabic is a strong plus