FLT E&E

任职要求

<p>职位描述</p><p>1. Aim to improve service efficiency, quality and customer experience, design and optimize the service procedure, create a solution and promote its landing</p><p>2. Have a good knowledge of the business needs and can analyze its pain points, explore customers' deep requests and promote the improvement of the service team</p><p>3. Possess unique horizons and sensitivities, can identify defects and areas for improvement in the procedure to enhance its effectiveness.</p><p>4. Track and locate business anomalies, conduct in-depth analysis and induction, and put forward constructive suggestions on data indicators</p><p>5. Responsible for data analysis related to the service operation, in-depth understanding of the business, completing the construction of the data dashboards, various topic analyses and report writing</p><p>6. Comfortable with shift work and night schedule (23:00–07:00)</p><p><br></p><p>任职资格</p><p>Full-Time Bachelor’s Degree or higher;</p><p>Highly proficient in both verbal and written English, advanced proficiency preferred.</p><p>Excellent communication and interpersonal problem resolution skills.</p><p>Demonstrate a high level of ownership and have a passion for helping and supporting others;</p><p>Flexible and forward-thinking attitude, with a diligent and results-oriented approach to work;</p><p>Able to work under tight deadlines and pressure, both independently and with others;</p><p>Previous experience in customer success/escalation role, OTA experience preferred;</p>