QA FLT EN

任职要求

<p>Job Responsibilities</p><ul><li>Maintain and optimize the department’s quality management system and service quality standards, continuously enhancing customer satisfaction.</li><li>Lead and implement quality improvement initiatives to identify and resolve issues across service, product, procedure, and supply chain domains from the customer’s perspective.</li><li>Analyze quality-related data and feedback from various channels to uncover pain points and improvement opportunities.</li><li>Communicate findings and recommendations effectively with internal and external stakeholders to drive ongoing enhancements.</li><li>Complete other tasks assigned by the line manager.</li></ul><p><br></p><p>Qualifications</p><ul><li><strong>Educational Background</strong>: Recognized bachelor's degree or higher.</li><li><strong>Work Experience</strong>: Over 2 years of experience in call center or customer service management. Experience in tourism-related projects is preferred.</li><li><strong>Professional Skills</strong>: Familiarity with quality management standards; strong data mining and analysis abilities, such as SQL.</li><li><strong>Soft Skills</strong>: Excellent communication, execution, and cross-team collaboration skills; strong problem-solving and logical thinking abilities.</li><li><strong>Language Skills</strong>: Proficiency in written and spoken English.</li><li><strong>Preferred Qualifications</strong>: Project management experience is a plus.</li></ul>