QA Manager EN SHACC ALL

任职要求

<p><strong>Key Roles and Responsibilities</strong></p><ul><li>Responsible for the establishment, maintenance, and continuous improvement of the department's quality management system, with the goal of enhancing customer experience.</li><li>Lead quality improvement by analyzing business scenarios and customer feedback, identifying and resolving product and operational issues that impact customer satisfaction. For major and cross-regional topics, coordinate with relevant teams to develop and implement effective solutions across service processes, business rules, merchant policies, and campaign design, ensuring continuous improvement of customer experience.</li><li>Reasonably arrange subordinate staff and manage daily operations and personnel.</li><li>Undertake unscheduled business trips to support QA work in different locations, including overseas teams.</li><li>Complete other tasks assigned by the line manager.</li></ul><p>&nbsp;</p><p><strong>Qualifications</strong></p><ul><li><strong>Educational Background:</strong> Bachelor's degree or above.</li><li><strong>Work Experience:</strong> Over 5 years of <strong>product operation</strong> or customer service management experience, with a minimum of 2 years in quality management.</li><li><strong>Professional Skills:</strong> Familiarity with <strong>Customer product operations</strong> and quality management standards; <strong>Excellent data analysis ability (Excel and SQL).</strong></li><li><strong>Soft Skills: </strong>Excellent communication and cross-team collaboration skills, capable of remaining calm under pressure;</li><li>Leadership and team management skills, with the ability to motivate and develop team members.</li><li><strong>Language Skills:</strong> Proficiency in written and spoken English.</li><li><strong>Preferred Qualifications:</strong> Project management experience is a plus.</li></ul>