Service Solution-Complaint SHACC

任职要求

<p><strong>Core Responsibilities：</strong></p><p>Handle the conjunction of service complaint procedure before the new products launch;</p><p>Conduct front-line service (complaint case) process &amp; procedure, service rules</p><p>formulation and release;</p><p>Optimize or iterate over existing service processes and rules through data analysis and process</p><p>implementation monitoring;</p><p>Collect feedback from the<strong> </strong>service team to help respond to related questions and improve common</p><p>process problems;</p><p>Cross-function communication and promotion, completion of process and system-logic design/debug and release, forming a closed loop mechanism.</p><p>&nbsp;</p><p><strong>Qualifications：</strong></p><p>Full-Time Bachelor degree or above;</p><p>Proficient in English listening, speaking, reading and writing, English is required as the daily working language;</p><p>Proficient in various Office software, including but not limited to Office, Visio, etc;</p><p>Excellent adaptability, ability to work under pressure, good teamwork and communication skills;</p><p>Have a strong logical thinking ability, and the ability to summarize, problem-solving skills, data</p><p>analysis, etc;</p><p>PMP certification or lean 6 sigma certification is preferred;</p><p>Service industry process management experience is preferred;</p><p>Work experience in OTA industry or foreign company is preferred.</p>