订单交易产品经理 | Product Manager, Order & Transaction

任职要求

<p>职位描述</p><p>1、负责用车订单产品的设计和迭代，对自助化率、用户NPS负责</p><p>2、以提升国际用户体验和降低用户进线为目标，挖掘用户需求和痛点，输出解决方案并推进落地</p><p>3、负责全球用户订后详情页和对客通知等产品能力建设</p><p>4、协同研发、客服、业务、增长等团队推进项目高质量落地和订后系统闭环设计</p><p><br></p><p>任职资格</p><p>1、具备扎实的数据分析能力，有通过数据驱动拿到结果经验优先</p><p>2、思路清晰、具有较强的逻辑思考能力和理解能力，3年以上订单、交易产品经验</p><p>3、具有良好的沟通能力和耐心，做事积极主动，以终为始</p><p>4、主观驱动能力强，有交付意识，对业务结果负责；海外项目背景，英语良好者优先</p><p><br></p><p>We're looking for a Product Manager to drive the design and evolution of our ride order experience. In this role, you'll own the self-service rate and user NPS for our order products, working at the intersection of product, engineering, and customer experience to build a seamless post-order journey for riders worldwide.</p><p>What You'll Do</p><ul><li>Own the end-to-end design and iteration of ride order products, driving improvements in self-service resolution rate and user NPS</li><li>Identify user needs and pain points across international markets, translating insights into actionable solutions that reduce inbound support contacts and elevate the overall user experience</li><li>Build and scale post-order product capabilities, including global order detail pages and customer-facing notifications</li><li>Partner closely with engineering, customer support, business, and growth teams to ensure high-quality delivery and closed-loop design of the post-order system</li></ul><p>Minimum Qualifications</p><ul><li>3+ years of product management experience in order, transaction, or commerce-related product domains</li><li>Strong analytical skills with a proven track record of driving measurable outcomes through data</li><li>Clear, structured thinking with strong logical reasoning and the ability to distill complex problems into actionable plans</li><li>Excellent communication and stakeholder management skills; patient, proactive, and outcome-oriented</li><li>Self-driven with a strong sense of ownership and delivery accountability for business results</li></ul><p>Preferred Qualifications</p><ul><li>Experience working on international or cross-border products, with English working proficiency</li><li>Background in ride-hailing, mobility, or on-demand service platforms</li><li>Hands-on experience with post-order systems, notification frameworks, or customer self-service tools</li></ul><p><br></p>