Supplier Operations Manager (Americas)

任职要求

职位描述

<p>Key Responsibilities</p><p>1. Supplier Qualification &amp; Onboarding</p><p>Define, implement, and continuously optimize supplier qualification and operational readiness standards.</p><p>Lead supplier onboarding, training, and golive assessments to ensure compliance with quality, safety, and operational requirements.</p><p>2. Supplier Performance &amp; Quality Management</p><p>Monitor and manage supplier performance through defined KPIs, including fulfillment, service quality, customer feedback, and operational efficiency.</p><p>Conduct regular performance reviews and drive continuous improvement through structured feedback and improvement plans.</p><p>3. Supplier Relationship &amp; Regional Ownership</p><p>Serve as the primary operational point of contact for suppliers in the Americas region, building stable and scalable partnerships.</p><p>Perform supplier mapping to assess capabilities, performance potential, and longterm fit with regional business needs.</p><p>4. Distribution Channel Operations</p><p>Manage and optimize supplier execution across multiple distribution channels, including online, offline, direct, and emerging channels.</p><p>Drive sustained growth in channel output by improving product availability, content accuracy, pricing alignment, and operational execution.</p><p>5. Issue Resolution &amp; Risk Control</p><p>Proactively identify, escalate, and resolve supplierrelated quality, service, or operational issues, and implement corrective and preventive actions.</p><p>Monitor operational risks and recurring issues, ensuring stable execution and service continuity.</p><p>6. Reporting &amp; CrossRegional Support</p><p>Deliver regular performance reports and actionable insights, supporting datadriven operational decisions.</p><p>Execute other regional or crossmarket initiatives assigned by the manager, based on business priorities.</p><p></p>

任职资格

<p>Qualifications</p><p>Bachelor’s degree in Business, Tourism, Operations Management, Quality Management, Supply Chain, or a related field.</p><p>Minimum 5 years of experience in supplier operations, partner management, or related roles, preferably within tours, attractions, or leisure industries.</p><p>Solid understanding of supplier lifecycle management and distribution channel operations.</p><p>Strong analytical skills with a resultsoriented mindset.</p><p>Proven ability to design, execute, and optimize supplier quality and operational processes.</p><p>Excellent communication and stakeholder management skills.</p><p>Ability to work effectively in a fastpaced, crossfunctional, and international environment.</p><p>English proficiency at CET6 level or above.</p><p></p>