资深业务运营经理Senior Business Operation Manager

任职要求

<p><strong>Job Summary:</strong></p><p>Reporting directly to the Regional Head, this role acts as the operational backbone for the&nbsp;<strong>Overseas Long-Haul Region (Europe, Americas, ANZ, MEA)</strong>. You will orchestrate the integration of Business, Marketing, and Site Operations to drive efficiency and empower commercial teams. This position requires a data-driven leader who can thrive in a high-pressure, fast-growing environment while ensuring the rigorous execution of regional strategies.</p><p><strong>Key Responsibilities:</strong></p><p><strong>1. Integrated Operations Management</strong></p><ul><li><strong>Holistic Oversight:</strong>&nbsp;Lead and integrate the management of&nbsp;<strong>Business, Marketing, and Site Operations</strong>&nbsp;across diverse long-haul markets. Ensure seamless synergy between functional modules.</li><li><strong>Strategy Execution:</strong>&nbsp;Translate high-level regional strategies into actionable operational plans, ensuring alignment between HQ directives and local market execution.</li></ul><p><strong>2. Data-Driven Performance Monitoring</strong></p><ul><li><strong>KPI &amp; OKR Management: Possess high data sensitivity.</strong>&nbsp;Establish, track, and rigorously monitor regional&nbsp;<strong>KPIs and OKRs</strong>.</li><li><strong>Performance Analysis:</strong>&nbsp;Conduct in-depth analysis of operational data to identify trends, risks, and growth opportunities. Deliver regular, insight-driven performance reports to the Regional Head to support decision-making.</li></ul><p><strong>3. Commercial Enablement &amp; Efficiency</strong></p><ul><li><strong>Workflow Optimization:</strong>&nbsp;Analyze and streamline operational SOPs to remove bottlenecks, significantly improving the efficiency and output of Business Development (BD) teams.</li><li><strong>Resource Support:</strong>&nbsp;Provide operational tools, policy interpretation, and resource allocation to empower frontline BDs, directly contributing to regional revenue growth.</li></ul><p><strong>4. Cross-Functional Coordination</strong></p><ul><li><strong>Stakeholder Management:</strong>&nbsp;Serve as the primary liaison between the region and HQ functions (Product, Service, Finance, etc.), ensuring efficient cross-departmental communication.</li><li><strong>Project Delivery:</strong>&nbsp;Manage regional projects with a result-oriented mindset, ensuring all tasks are delivered on time and within scope.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Experience:</strong>&nbsp;Minimum&nbsp;<strong>5+years</strong>&nbsp;of experience in the travel industry; prior experience in OTA operations is highly preferred.</li><li><strong>Global Background: Must have</strong>&nbsp;overseas work experience or international study background, with a strong understanding of cross-cultural business dynamics.</li><li><strong>Internal Knowledge:</strong> Deep familiarity with Trip.com Group (Ctrip) internal processes, systems, and organizational logic is mandatory.</li><li><strong>Resilience &amp; Adaptability: Strong stress tolerance.</strong>&nbsp;Demonstrated ability to adapt and thrive in a&nbsp;<strong>fast-paced, rapidly evolving business environment.</strong></li><li><strong>Competencies:</strong>&nbsp;Strong logic in data analysis, result-oriented mindset, and excellent problem-solving skills.</li><li><strong>Language:</strong>&nbsp;Proficiency in Mandarin at a professional level; Professional fluency in English.</li></ul>