Senior Business Operation Manager

任职要求

<p>工作职责</p><p><strong>Job Summary:</strong></p><p>Reporting directly to the Regional Head, this role acts as the operational backbone for the <strong>Overseas Long-Haul Region (Europe, Americas, ANZ, MEA)</strong>. You will orchestrate the integration of Business, Marketing, and Site Operations to drive efficiency and empower commercial teams. This position requires a data-driven leader who can thrive in a high-pressure, fast-growing environment while ensuring the rigorous execution of regional strategies.</p><p><strong>Key Responsibilities:</strong></p><p><strong>1. Integrated Operations Management</strong></p><p><strong>Holistic Oversight:</strong> Lead and integrate the management of <strong>Business, Marketing, and Site Operations</strong> across diverse long-haul markets. Ensure seamless synergy between functional modules.</p><p><strong>Strategy Execution:</strong> Translate high-level regional strategies into actionable operational plans, ensuring alignment between HQ directives and local market execution.</p><p><strong>2. Data-Driven Performance Monitoring</strong></p><p><strong>KPI &amp; OKR Management: Possess high data sensitivity.</strong> Establish, track, and rigorously monitor regional <strong>KPIs and OKRs</strong>.</p><p><strong>Performance Analysis:</strong> Conduct in-depth analysis of operational data to identify trends, risks, and growth opportunities. Deliver regular, insight-driven performance reports to the Regional Head to support decision-making.</p><p><strong>3. Commercial Enablement &amp; Efficiency</strong></p><p><strong>Workflow Optimization:</strong> Analyze and streamline operational SOPs to remove bottlenecks, significantly improving the efficiency and output of Business Development (BD) teams.</p><p><strong>Resource Support:</strong> Provide operational tools, policy interpretation, and resource allocation to empower frontline BDs, directly contributing to regional revenue growth.</p><p><strong>4. Cross-Functional Coordination</strong></p><p><strong>Stakeholder Management:</strong> Serve as the primary liaison between the region and HQ functions (Product, Service, Finance, etc.), ensuring efficient cross-departmental communication.</p><p><strong>Project Delivery:</strong> Manage regional projects with a result-oriented mindset, ensuring all tasks are delivered on time and within scope.</p><p><br></p><p>任职资格</p><p><strong>Qualifications:</strong></p><p><strong>Experience:</strong> Minimum <strong>5+ years</strong> of experience in the travel industry; prior experience in OTA operations is highly preferred.</p><p><strong>Global Background: Must have</strong> overseas work experience or international study background, with a strong understanding of cross-cultural business dynamics.</p><p><strong>Internal Knowledge: Deep familiarity with Trip.com Group (Ctrip) internal processes, systems, and organizational logic is mandatory.</strong></p><p><strong>Resilience &amp; Adaptability: Strong stress tolerance.</strong> Demonstrated ability to adapt and thrive in a <strong>fast-paced, rapidly evolving business environment.</strong></p><p><strong>Competencies:</strong> Strong logic in data analysis, result-oriented mindset, and excellent problem-solving skills.</p><p><strong>Language:</strong> Required proficiency in Mandarin at a professional level; Professional fluency in English.</p>