Overseas Host Success Manager

任职要求

<p><strong><u>&nbsp;&nbsp;Job Overview</u></strong></p><p>&nbsp;&nbsp;Responsible for partnership development and full-lifecycle account management for overseas alternative accommodation partners (including homestays, apartments, and other non-standard accommodation properties). Through multi-channel online engagement, partner relationship management, and operational support, drive partner onboarding, activation, and business growth, while continuously improving the quality and performance of overseas alternative accommodation supply.</p><p><br></p><p>&nbsp;<strong><u>&nbsp;Key Responsibilities</u></strong></p><p>&nbsp;&nbsp;<strong>1. Partner Acquisition &amp; Partnership Conversion</strong></p><p>&nbsp;&nbsp;Proactively engage overseas alternative accommodation partners through multiple online channels, including phone calls, WhatsApp, Email, and online communities, to identify partnership opportunities.</p><p>&nbsp;&nbsp;Manage the full partnership journey from initial contact, business negotiation, and onboarding to successful launch.</p><p>&nbsp;&nbsp;Develop tailored communication strategies based on different partner profiles to improve conversion efficiency.</p><p>&nbsp;&nbsp;Build long-term relationships with accommodation partners and drive supply growth on the platform.</p><p><br></p><p>&nbsp;&nbsp;<strong>2. Partner Onboarding &amp; Operational Support</strong></p><p>&nbsp;&nbsp;Support partners throughout the onboarding process, including document submission, property setup, rate and inventory configuration, and content optimization.</p><p>&nbsp;&nbsp;Resolve partner-related operational issues, including booking, inventory, pricing, payment, and property information management.</p><p>&nbsp;&nbsp;Provide guidance on platform rules and basic operational practices to help partners successfully launch and operate on the platform.</p><p><br></p><p>&nbsp;&nbsp;<strong>3. Partner Growth &amp; Relationship Management</strong></p><p>&nbsp;&nbsp;Continuously monitor partner performance and identify key factors impacting property performance and booking volume.</p><p>&nbsp;&nbsp;Provide data-driven recommendations to improve partner performance, such as pricing optimization, inventory management, and property content enhancement.</p><p>&nbsp;&nbsp;Maintain strong relationships with key partners to improve engagement, booking performance, and partnership depth.</p><p>&nbsp;&nbsp;Identify high-potential partners and drive further business growth opportunities.</p><p><br></p><p>&nbsp;&nbsp;<strong>4. Partner Performance &amp; Target Management</strong></p><p>&nbsp;&nbsp;Achieve team targets related to partner outreach, conversion, onboarding, activation, and business performance.</p><p>&nbsp;&nbsp;Manage partner pipelines and conversion funnels, continuously optimizing engagement strategies and operational efficiency.</p><p>&nbsp;&nbsp;Collect partner feedback and collaborate with internal teams to improve procedures, products, and operational tools.</p><p><br></p><p><strong><u>&nbsp;&nbsp;Requirements</u></strong></p><p>&nbsp;&nbsp;<strong>Basic Qualifications</strong></p><ul><li>Bachelor’s degree or above.</li><li>Fluent English communication skills, with the ability to conduct daily business conversations in English.</li><li>Strong communication skills, business awareness, and customer-oriented mindset.</li><li>Able to adapt to overseas market operating hours and work flexible schedules based on business time zones (15:00-0:00).</li></ul><p><br></p><p>&nbsp;&nbsp;<strong>Professional Experience</strong></p><ul><li>Experience in hospitality, travel, or OTA platforms.</li><li>Experience in hotel business development, Account Management, partner operations, supplier operations, or related roles.</li><li>Experience in B2B customer success, business development, or partner relationship management.</li></ul><p><br></p><p>&nbsp;&nbsp;<strong>Core Competencies</strong></p><ul><li>Strong communication and relationship management skills with the ability to independently drive partnership progress.</li><li>Goal-oriented mindset with the ability to work in a high-frequency outreach and result-driven environment.</li><li>Strong problem-solving skills and the ability to understand partner business needs.</li><li>Strong data awareness and the ability to identify opportunities and improve partner performance through data analysis.</li></ul><p><br></p><p><strong>&nbsp;&nbsp;Preferred Qualifications</strong></p><ul><li>Experience managing overseas hotels, homestays, apartments, or other alternative accommodation businesses.</li><li>Familiarity with OTA ecosystem, including hotel onboarding, inventory management, pricing strategies, and booking operations.</li><li>Experience with partner acquisition in European or American markets.</li><li>Experience using WhatsApp, Email, online communities, or other digital channels for partner engagement.</li><li>Experience in telemarketing, outbound sales, or scalable partner management operations.</li></ul>