Senior Service Solution

任职要求

<p><strong>Key Roles and Responsibilities</strong></p><p>1. Handle the conjunction of service procedure before the new products launch.</p><p>2. Conduct front-line service team service process and procedure, service rules formulation and release.</p><p>3. Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring.</p><p>4. Collect feedback from the service team to help respond to related questions and improve common process problems.</p><p>5. Cross-function communication and promotion, completion of process design/debug and release, forming a closed loop mechanism.</p><p><br></p><p><strong>Qualifications</strong></p><p>1. Bachelor's degree or above.</p><p>2. Proficient in English listening, speaking, reading and writing, English can be used as the daily working language.</p><p>3. Proficient in various Office software, including but not limited to Microsoft Office, Visio, etc.</p><p>4. Excellent adaptability, good ability to work under pressure, good teamwork and communication skills.</p><p>5. Have a strong logical thinking ability, and the ability to summarize, quick problem-solving skills, data analysis, etc.</p><p>6. PMP certification or Lean 6 sigma certification is preferred.</p><p>7. Service industry process management experience is preferred.</p><p>8. Work experience in OTA industry or foreign company is preferred.</p>