Senior Service Solution FLT

任职要求

<p>Core Responsibilities：</p><ol><li>Responsible for coordinating service procedures prior to the launch of new products.</li><li>Conduct service process and procedure management for the front-line service team, including the formulation and release of service rules.</li><li>Optimize or iterate over existing service processes and rules through data analysis and process implementation monitoring.</li><li>Collect feedback from the service team to help respond to related questions and improve common process problems.</li><li>Cross-function communication and promotion, completion of process design, debugging, and release, forming a closed loop mechanism.</li></ol><p><br></p><p>Qualifications：</p><ol><li>Full-time Bachelor's degree or above.</li><li>Proficient in English listening, speaking, reading and writing, English can be used as the daily working language.</li><li>Proficient in various Office software, including but not limited to Microsoft Office, Visio, etc.</li><li>Excellent adaptability, good ability to work under pressure, good teamwork and communication skills.</li><li>Have a strong logical thinking ability, and the ability to summarize, quick problem solving, data analysis, etc.</li><li>PMP certification or lean 6 sigma certification is preferred.</li><li>Service industry process management experience is preferred.</li><li>Work experience in OTA industry or foreign company is preferred.</li></ol>