Social Media Analyst - Data Analysis

任职要求

<p>职位描述</p><p>1. Aim to improve service efficiency, quality and customer experience, design and optimize the service procedure, create a solution and facilitate its implementation</p><p>2. Have a good knowledge of the business needs and can analyze its pain points, explore customers' deep requests and promote the improvement of the service team</p><p>3. Possess unique horizons and sensitivities, can identify defects and areas for improvement in the procedure to enhance its effectiveness</p><p>4. Track and locate business anomalies, conduct in-depth analysis and induction, and put forward constructive suggestions on data indicators</p><p>5. Responsible for data analysis related to the service operation, in-depth understanding of the business, completing the construction of the data dashboards, various topic analyses and report writing</p><p><br></p><p>任职资格</p><p><strong>Education:</strong> College+</p><p><strong>Language Level:</strong> EN proficient &amp; Proficient in Mandarin at a professional level, proficiency in Japanese/Korean/Cantonese will be a plus</p><p><strong>Experience:</strong> Possess prior experience in public opinion analysis or background in customer relationship analysis.</p><p><strong>Analytical Skills:</strong>&nbsp;Demonstrated proficiency in data analysis, including experience with data visualization tools (e.g., Tableau, Power BI), SQL, or statistical software, and the ability to translate complex data into actionable business strategies.</p>