EN HTL Customer Care

任职要求

<p><strong><u>Key Responsibilities</u></strong></p><p>Resolve escalated customer concerns and complaints by creating positive experiences.</p><p>Utilize strong communication skills to connect with customers and negotiate when necessary.</p><p>Consistently follow up with customers until their concerns are fully resolved.</p><p>Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services.</p><p>Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot, etc.)</p><p>Assist with any ad hoc projects and tasks from the Customer Success Manager.</p><p><br></p><p><strong><u>Requirements</u></strong></p><p>Bachelor’s degree or above.</p><p>Highly proficient in both verbal and written English with excellent proficiency preferred. Fluency in Chinese is required.</p><p>Have a passion for helping and supporting others; you will gain a sense of fulfillment from saving someone’s day.</p><p>Able to work under tight deadlines and pressure, both independently and with others.</p><p>Able to work during weekends and public holidays.</p>