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Central Quality Leader

单位:美团类别:业务运营类型:社招地点:北京市、上海市更新:2026-09-24

岗位信息

招聘单位美团
部门/事业群Keeta
工作地点北京市、上海市
官方更新时间1783662865000

职位描述

Key Responsibilities:

1. Strategic Leadership: Define and implement long-term QA strategies aligned with business goals and customer needs.

2. QA Framework & Standards: Develop scalable frameworks to ensure consistent, high-quality performance and operational compliance.

4. Cross-Functional Collaboration: Experience in multi-regional environments. Partner with peers and key stakeholders to integrate QA efforts into business operations.

5. Performance Management: Set and track KPIs to ensure quality initiatives meet expectations.

6. Continuous Improvement: Promote a culture of data-driven improvement, regular audits, and process evaluations to uphold high standards.

7. Change Management: Lead change efforts to adapt QA practices in line with evolving business needs.

任职要求

Key Requirements:

1. Customer-Centric: Strong focus on enhancing customer satisfaction through quality initiatives.

2. Strategic Vision: Ability to craft and execute strategies that align with organizational goals, Strong business acumen balancing quality, customer satisfaction, and efficiency.

3. Leadership: Proven ability to lead, motivate, and align cross-functional teams in executing strategic QA initiatives.

4. Analytical Expertise: Strong skills in data analysis and performance optimization.

5. Communication: Effective communication with senior leaders and cross-functional teams.

6. Change Management: Experience in leading change and adapting strategies to business evolution.

7. Industry Know-How: Knowledge or certification of industry-specific standards (e.g. COPC, Six Sigma, ISO) with expertise in quality management frameworks and performance metrics.

Qualifications:

1. Bachelor’s degree (Master’s preferred).

2. 10+ years in QA

Language Skills:

1. Fluency in English and Chinese is required.

2. Additional 3rd languages (e.g. Arabic, Portuguese or Spanish) are a plus.

Travel: Willingness to travel internationally for business occasionally.

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