Senior Specialist of Business Process Innovation (AI-Driven)

职位描述

‌Process Optimization and Digital Transformation‌

Diagnosed pain points in existing customer service workflows, designed and drove implementation of optimization initiatives

Led digital migration and online transformation of customer service systems (e.g., ticketing system, knowledge base)

Collaborated with product and R&D teams to develop automation tools, reducing manual intervention

‌Operations Strategy and Data Analytics‌

Analyzed core metrics such as service efficiency and customer satisfaction using data modeling.

Delivered periodic business insights reports and formulated quantifiable operational improvement strategies

Designed localized service processes and SOPs tailored to the Middle East market characteristics

‌Cross-Regional Collaboration‌

Served as the BPI liaison, coordinating with local teams in the Middle East to pilot and implement process improvements

Conducted regular overseas business research to identify opportunities for enhancing cross-cultural service delivery

任职要求

‌Bachelor’s degree or higher, with 3+ years of experience in BPI or process optimization (preferably in the customer service industry)‌

‌Proficient in English and Urdu as a working language(proof required: CET-6, IELTS 6.5, TOEFL 90+, or assessed through full English interview)‌

‌Skilled in at least one data analysis tool (SQL, Python)‌

‌Willing to accept long-term assignments in the Middle East (e.g., United Arab Emirates or Pakistan)

Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.

Proactively explores new AI tools; strong AI learning mindset — comfortable experimenting and documenting best practices in real business contexts.