General Administrator - service team(J13808)

职位描述

Provide administrative, coordination, and logistical support to ensure smooth daily operation of the Service Team (e.g., field engineers, technical support, after-sales service).

📋 Key Responsibilities

1. Administrative Support

Handle service reports, quotation requests, and maintenance contracts

Prepare and manage service documents (e.g., work orders, customer PO, invoices)

Manage filing system for service records and customer databases

Process reimbursements and service-related expense reports

2. Scheduling & Coordination

Arrange engineers’ schedules and assign service calls

Coordinate with customers for on-site visits or installation schedules

Track service progress and update internal systems

3. Communication

Act as liaison between service engineers, sales, and management

Respond to customer inquiries and relay technical issues to the service manager

Support internal communication with HQ regarding warranty or spare parts

4. Inventory & Logistics

Monitor spare part stock, tools, and calibration equipment

Handle import/export or shipment requests for service materials

Manage return or replacement procedures

5. Reporting & Analysis

Compile monthly service performance reports

Track KPI metrics such as response time, completion rate, and customer satisfaction

任职要求

Strong Excel and ERP system knowledge

Basic understanding of technical service workflows

Bilingual communication (often English + local language or Chinese if related to HQ)

Detail-oriented, organized, and able to handle multiple priorities