Customer Service Engineer(J11276)

职位描述

Serve as the main point of contact for customers, and provide direct support for laser machines through

phone, email, chat and on-site visit.

• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical

problems, and take appropriate action to resolve customer issues.

• Track technical issues and incoming requests from customers.

• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of

the lasers.

• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair

will require special resources or parts.

• Understand layout drawings and blueprints in the installation of equipment.

• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively

communicating with relevant customers, staff, vendors and manufacturers.

• Identify safety issues on the machines.

• Provide customer trainings.

• Write and compose service reports and expense reports.

• Perform failure mode analyses and make upgrade recommendations.

• Assist with the final integration and commissioning of complex automation projects as needed.

• Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.

• Regular travel within assigned territories.

• Other duties as assigned.

任职要求

Basic Qualifications:

• Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent

with 2+ years’ experience on automated CNC machines.

• Recent experience of installing, repairing and diagnosing problems of automated CNC machines.

• Able to use mechanical dial indicators, testers, and gauges.

• Able to use and interpret electrical test equipment, meters, and scopes.

• Able to read and interpret electrical and mechanical drawings.

• Excellent verbal and written communication skills.

• Demonstrated technical writing skills

• Proficiency in Microsoft Word, Excel, and remote communications.

• Proficient at working independently and as part of a team in a fast-paced environment.

• Self-driven and responsible.

• Ability to travel as required (local and domestic).

• Ability to lift 50 lbs.

Preferred Qualifications:

• Bachelor’s Degree in mechatronic, automation engineering, or electrical engineering from an accredited

university.

• 5+ years’ related experience on automated CNC machines.