Troubleshooting Specialist(J26251)

职位描述

1.Focus on remote or on-site troubleshooting, providing professional support for technical issues related to sequencing lines, automation lines, and new business line products, promptly addressing front-end needs and offering region-specific support as required.

2.For designated key clients, provide full-time, local support when they are operating large-scale MGI equipment, including but not limited to guiding, training, and assisting users in executing experimental processes related to MGI products.

3.In-depth analysis of technical issues and provision of effective solutions to reduce equipment downtime and improve customer satisfaction..

4.Willing to take high pressure tasks and challenges and close collaboration with clients and field personnel to quickly respond to and resolve complex technical issues.

5.Act as a liaison between field personnel and the R&D team, conveying technical issues and solutions to facilitate continuous product improvement.

6.Write and update technical documentation, including troubleshooting guides and best practice guides, conduct related TS case experience sharing, to enhance the team's troubleshooting capabilities.

7.Responsible for monitoring and gathering client-end products performance status and providing timely reports.

8.Handle confidential information: Manage and maintain sensitive and confidential information, ensuring it is handled securely and in compliance with the organization's policies and procedures.

任职要求

1.Bachelor's degree or higher in Molecular Biology, Biomedical engineering, Genetics, Biological Sciences, or a related field.

2.At least 1 years of work experience in biotechnology or a related field with a background in troubleshooting, familiar or willing to develop comprehensive skills in BIT, engineering, and biological experiments.

3.Familiarity with the technical details of genetic sequencing technology and laboratory automation equipment.

4.Strong technical problem-solving skills and troubleshooting abilities.

5.Teamwork spirit & excellent communication and customer service skills, able to collaborate with clients and team members from diverse backgrounds to foster a positive and collaborative work environment.

6.Ability to work in a fast-paced and changing environment with good problem-solving skills.

7.Ability to travel domestically & internationally.

8.Flexibility to adapt to changing circumstances, strategies, and business needs.