Field Services Engineer-India(J26244)

职位描述

Field Service Engineer focused on MGI NGS sequencing instrumentation as well as its affiliated equipment and assays.

Execute on-site installations, instrument validation, maintenance and general customer training.

Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root causes and feedback to corresponding company department or personnel.

Identify customer requests or complaints, escalate issues if necessary to solve critical tasks in the fastest way possible.

Proactively share experience, knowledge and skills with peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

Developing and maintaining positive relationships with customers in assigned territory.

Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.

任职要求

Bachelor or above degree with professional background in Electronics/Biochemistry/Engineering or related subjects.

Prior 3 years or above work experience in servicing biomedical equipment, preferred molecular biological or equivalent instrumentation with high complexity.

Prior knowledge and experience on Genetics, Molecular Biology or Bioinformatics preferred.

Prior experience with IVD or equivalent regulations is preferred.

Outstanding problem solving and interpersonal skills.

PC and networking skills.

Willingness to travel mainly within the appointed region frequently. For training or occasional special calls, international traveling including China is required.

Good English skills, both verbal and written.