FAS(J19290)

职位描述

Coordinate and conduct customer training for MGI products and applications.

Troubleshoot issues related to experimental design, data processing, software - hardware operation, sample preparation. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.

Develop and maintain positive relationships with customers

Support sales efforts through technical presentations, customer management or organizing seminar.

Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with Commercial team to act on current initiatives and opportunities. Maintain proficiency in all product lines, instruments as well as applications from competitors and keep up with latest advancements in the field of NGS.

Direct interaction with MGI product end-users and channel partners. Direct interaction with Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers. Maintain close relationship with globally-based FAS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication

Ownership of content/program creation and facilitation of field-based product line demonstrations and trainings, troubleshoot when needed.

Creation of reports at the completion of field travel to document visit outcome. Act as voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing

Own and create content/program for technical workshops/training as directed by leadership. Represent the MGI business through participation at various global NGS related tradeshows/conferences as requested by Marketing team.

Act as a key contributor of customer feedback to marketing and product development teams

Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism.

任职要求

Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. With NGS academic training or background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.

Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.

Prior field experience supporting customers in a highly technical field preferred.

Outstanding problem solving and interpersonal skills.

Demonstrated English written and verbal communication and training/presentation skills.

Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.

Must be and willing to travel, >50% time.