客户经理

职位描述

1、负责收集、整理和市场行情，为领导决策提供参考；

Responsible for collecting and organizing market information to provide reference for leadership decision-making;

2、参加行业展会，推介公司与产品，拓展国外业务；

Participate in industry exhibitions to promote the company and its products, expanding overseas business.

3、搜集客户背景信息，识别并准确传递客户需求；

Gather customer background information, identify and accurately communicate customer needs;

4、组织工程、品质、计划等部门对客户需求进行价格、交期等评估；

Coordinate with engineering, quality, planning, and other departments to evaluate customer requirements in terms of pricing, delivery timelines, etc.;

5、负责立项，合同评审、货品交付等工作，

Manage project initiation, contract reviews, product delivery, and other tasks;

6、检查客户订单的执行情况，处理异常；

Monitor the execution of customer orders and address exceptions;

7、检查客户发票的开立情况，及时完成月销售目标；

Oversee the issuance of customer invoices and ensure timely achievement of monthly sales targets;

8、检查客户的应收账款与回款情况，监控风险。

Track accounts receivable and payments from customers to mitigate risks.

9、异常处理 （订单，交付，呆滞等的处理）；

Exception handling (addressing issues related to orders, delivery, stagnant inventory, etc.);

10、负责组织售前的技术引导与交流工作.

Responsible for organizing pre-sales technical guidance and communication sessions.

11、制定客户拜访计划，定期拜访，有效了解客户需求，发展维护良好的客户关系；

Develop customer visit plans, conduct regular visits to effectively understand customer needs, and develop and maintain good customer relationships;

12、组织客服团队，对客户需求和抱怨进行有效沟通，提升客户满意度；

Organize the customer service team to effectively communicate customer needs and complaints, enhancing customer satisfaction.

13、了解市场变化趋势，提供产品销售预测和备货订单，指导内部生产；

Understand market trends, provide product sales forecasts and stocking orders to guide internal production;

14、协调内部部门做好新品导入、商务沟通、技术探讨、工厂稽核等工作；

Coordinate internal departments for new product introduction, business communication, technical discussions, factory audits, and other tasks;

15、根据销售规划，执行年度、季度、月度销售目标并每月检讨实施情况；

Execute annual, quarterly, and monthly sales targets according to sales plans, and review implementation status monthly.

16、积极响应并主导客户投诉等问题的处理工作。

Actively respond to and lead the resolution of customer complaints and other issues.

任职要求

1、本科及以上学历

Bachelor degree or higher.

2、商务英语流利，海外客户口语交流无障碍

Proficiency in Business English, able to communicate fluently with overseas clients orally

3、三年以上光通信行业经验者优先

Preference will be given to those with over three years of experience in the optical communication industry.

4、客户服务意识强，沟通协调能力强，敏感度、异常处理能力、责任心、目标感、执行力强。

Strong customer service awareness, excellent communication and coordination skills, with high sensitivity, problem-solving ability, sense of responsibility, goal orientation, and strong execution skills.