Associate D365 Consultant

职位描述

1. Provide day-to-day maintenance and technical support for all modules of the Microsoft Dynamics 365 ERP system. Respond promptly to and resolve user issues related to system operations, functionality, and data anomalies across departments. Follow through the entire problem-solving process, including investigation, resolution, and closure, to ensure stable and efficient system operation.

2. Lead system change management activities, including requirement gathering, feasibility assessment, solution design, Leapwork testing and validation, deployment, and post-implementation review. Effectively manage change risks to ensure compliant, smooth, and business-friendly implementation without disrupting critical operations.

3. Work closely with business departments to establish effective communication channels, accurately identify business requirements, and analyze and optimize existing business processes. Ensure efficient alignment between business processes and Dynamics 365 system capabilities to improve operational efficiency.

4. Collaborate with WIKA headquarters to coordinate and resolve complex system and technical issues.

5. Maintain a strong understanding of core ERP modules, including Finance, Supply Chain, Manufacturing, Sales, and Procurement, with particular emphasis on the Manufacturing module. Responsible for system configuration, parameter setup and tuning, user authorization management, and master data maintenance to ensure seamless integration and operation across all modules.

任职要求

1. Bachelor's degree or above, preferably in Computer Science, Information Management, Engineering, Supply Chain Management, or other related fields.

2. Good verbal English communication skills, with the ability to communicate effectively with the headquarters' technical support team and key users.

3. Good written English skills, with the ability to read and understand official English documentation and technical materials.

4. Fresh graduates or candidates with up to two years of experience in ERP system support, maintenance, or implementation. Familiarity with end-to-end ERP functionalities and business processes is preferred.

5. Strong communication and coordination skills, with the ability to understand business requirements, analyze problems, and demonstrate the potential to translate business needs into system solutions.

6. Basic SQL querying skills, with the ability to perform data validation, simple data extraction, and data processing. Proficient in Microsoft Office applications, especially Excel for data analysis and handling.

7. Responsible, detail-oriented, and patient, with strong teamwork, execution, and stress-management skills. Ability to respond quickly and effectively to business user requests.