FSE Italy

职位描述

job Responsibilities:

• Deliver high quality training to our local partner’s technical teams on our hematology analyzers.

• Support the local partner’s teams in troubleshooting.

• Ensure the local partner’s technical teams have updated technical information such as technical manuals, etc.

• Support local partner’s teams in topics related to spare parts management.

• Monitor the implementation of the service policies defined by the company, including preventive maintenance schemes and system upgrades.

• Collect relevant customer feedback and competitive intelligence through field visits.

• Provide on-site support to our local partner’s teams in installations, customer training, system upgrades, maintenance, troubleshooting and repairs as needed.

• Collaborate closely with Sales and Application teams to address customer technical inquiries and enhance customer satisfaction.

• Document service activities clearly and accurately; provide detailed reports on service visits, issues, and resolutions.

• Support product launches, demonstrations, and participate in industry-related conferences or exhibitions when required.

• Stay updated on the latest technology and product information to ensure top-level service delivery.

任职要求

Qualifications:

• Bachelor's degree or above in Biomedical Engineering, Electronics, Mechanical Engineering, Medical Technology, or related fields.

• At least 5 years of technical service experience in IVD medical devices, specifically hematology analyzers.

• Solid understanding of diagnostic equipment troubleshooting, repair, maintenance, and calibration.

• Fluent in English (both written and spoken) and proficient in Italian (other EU languages can be considered); excellent communication and interpersonal skills.

• Ability to work independently, manage priorities, and deliver quality service within tight deadlines.

• Demonstrated ability to provide professional training and present complex technical information clearly.

• Flexible to travel frequently within Europe or occasionally abroad as business demands.